Returns and Refunds

Christmas Returns

Items purchased up to 5th December 2021 must be returned within 5 working days, after this date we will no longer be accepting returns & exchanges for Christmas items.

Cut off date for Christmas delivery is Sunday 12th December, after this date we are not able to guarantee Christmas delivery.

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Personalised & Perishable Items

There will also be no refunds for Personalised & Perishable goods such as food, flowers, newspapers or magazines unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 – Exceptions to the right to cancel

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Returns Form